Kanbyo Baton Support

For questions or problems, email euleraibot@gmail.com. Japanese or English is fine.

Getting started

I just want to try it

On the first screen tap 「サンプルの家族で試す」 (Try with a sample family) to explore every screen with a sample family. Nothing is saved or synced in sample mode.

Do I need an account?

No. Sync and family sharing use your iPhone's iCloud (Apple ID).

Using it with your family

How do I invite the other parent?

1. Install Kanbyo Baton on the other person's iPhone. Both of you must be signed in to iCloud.
2. Open Settings from the gear at the top right of the care board, and under 「家族」 (Family) use 「iCloudで家族を招待」 (Invite family with iCloud): enter the other person's Apple ID (email address or phone number).
3. Send the invitation link with 「LINEで送る」 (Send with LINE) or 「メッセージ・ほかの方法で送る」 (Messages or another method).
4. When they open the link on their iPhone, they join the same family.

The person who created the family can see and change who is in it under Settings → 家族 → 「メンバーを管理」 (Manage members).

Data isn't syncing

• Make sure both iPhones are signed in to iCloud. When not signed in, the app shows 「この端末のみに保存」 (saved on this device only) and data stays on that iPhone.
• In Settings → [your name] → iCloud, check that Kanbyo Baton is allowed to use iCloud.
• Check the internet connection. Changes made offline sync once you are back online.

How do I leave a family?

If you joined by invitation, use Settings → 家族 → 「この家族から抜ける」 (Leave this family). The family's data is removed from that iPhone; everyone else's data stays.

Kanbyo Baton Plus

Is it a subscription?

No. It is a one-time purchase, and with Family Sharing your whole family can use it.

How do I restore my purchase?

After changing phones or reinstalling, tap Settings → 「看病バトン プラス」 → 「購入を復元」 (Restore Purchases). You must be signed in to the App Store with the Apple ID you bought it with.

Refunds

Purchases are processed by Apple, so request a refund at Apple's reportaproblem.apple.com.

Notifications and alarms

The daycare booking alarm doesn't sound

Check that notifications are allowed in iPhone Settings → Notifications → 看病バトン. You can also check the status in the app under Settings → 通知 (Notifications).

Not medical advice

Kanbyo Baton is not a medical device and gives no diagnosis or dosing advice. If you are worried, consult a doctor or #8000 (pediatric advice line); in an emergency call 119.

Data and privacy

Your data stays on your iPhone and in your own iCloud; we collect nothing. See the Privacy Policy for how to delete it.

Contact

Email euleraibot@gmail.com. Please include your iPhone model, iOS version and, if possible, a screenshot.